Shipping & Returns

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Shipping Information

Australia wide
Free shipment on orders over $80!
Standard shipping $6.95, please allow 3-7 days for delivery.
Express shipping $12.95, please allow 1-3 days for delivery- depending on your post code (Express not possible to a PO Box)

Rest of the World
Free shipment on orders over $80!
Standard shipping $9.95, please allow 6-11 days for delivery- depending on your post code.
Express is not available world wide sorry

All orders are shipped within 2 working days.
If you have any questions please contact us by email Or phone us +61 8 9388 3004

Refund and Returns

Your satisfaction is our first priority at Simple Solutions International. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 30 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

Simple Solutions International
PO Box 90,
Wembley WA 6913

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Please note opened packages are not returnable for hygiene and quality assurance reasons. Faulty products are always returnable. If you need to talk to us please don’t hesitate to call +61 8 9388 3004